Case - Update Status

POST
/cases/:caseId/statuses

Update Case Status

The POST /cases/{caseId}/statuses endpoint is used to update the status of a case. The status can be one of the following values: OPEN, CLOSED, REOPENED, IN_PROGRESS, ON_HOLD. Note: When closing a case the reason field is required.

Path parameters

caseIdstringRequired

Request

This endpoint expects an object.
statusenumRequired
Allowed values: OPENCLOSEDREOPENEDIN_PROGRESSON_HOLD
reasonlist of enumsOptional
otherReasonstringOptional
commentstringOptional
fileslist of objectsOptional

Response

This endpoint returns an object.
caseStatusenumOptional
Allowed values: OPENCLOSEDREOPENEDIN_PROGRESSON_HOLD

Errors

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